The quickest way to learn the Domix interface is to connect each area to a question.
You do not need to memorize the sidebar, you need to know where to go when you want to answer a customer, find their details, or change a setting.
Where do I work on customer messages?
Start in Conversations.
The list shows conversations matching the selected view or filters; opening one gives you its message history and controls.
Available views can include all conversations, mentions, unattended conversations, and views organized by team, channel, or label.
These are different ways to find work, not necessarily separate copies of a conversation.
Changing a conversation’s team, status, or labels may remove it from the current view because it no longer matches.
Before treating it as missing, broaden the filters or use another view available to your role.
Inside a conversation, focus on the message history, the composer, and the conversation or contact details.
Read the history for context, check whether the composer is sending a reply or adding an internal note, and review ownership and customer information.
In particular, check the composer mode again after leaving a note for a colleague.
ادخل صورة هنا: Annotate the conversation screen to identify the sidebar, conversation list, message history, reply composer, and details panel.
Where should I look for a notification?
You may see a sidebar section named My Inbox for notifications and related items requiring your attention.
This is different from Settings → Inboxes, where administrators manage connected channels, their members, and their configuration.
To answer a customer, open the associated conversation.
To change a website channel’s settings or give an agent access to a channel, go to the inbox settings. Similar names do not mean these screens serve the same purpose.
Where can I look up a customer?
Use Contacts when your task is to find a person or inspect their recorded details.
For an active request, starting from the conversation usually keeps the messages, status, and assignee together in one context.
For example, checking the email stored on a customer record is a contact task.
Reviewing what they asked this morning and sending an update is a conversation task.
Making that distinction avoids unnecessary movement between screens.
Where do I manage the workspace?
Use Settings for agents, teams, inboxes, and other account configuration available to your role.
Use Reports to review service performance, Workflows to configure automation, and the help center to manage help content when those features are enabled.
If an area is absent, check the selected account, your role’s permissions, and the account’s enabled features.
An agent not seeing an administrator’s menu does not by itself indicate a broken interface.
Try a short orientation exercise
Open a test conversation and identify its inbox and assignee.
Inspect the contact details, return to the conversation list, and change one filter to see how the results change.
Finally, open your profile to review language and notification preferences.
This covers the daily path through the product without requiring a tour of every setting.